Frequently Asked Questions

Here are some of our most commonly asked questions. If you are unable to find the answer you need, please don't hesitate to contact support on +27 (11) 507 4791 or support@pridetv.co.za

About PRIDETV

PRIDETV is Internet TV. It is an affordable and easy-to-use video on demand (VOD) service, where you can stream TV shows and movies over the internet. Available across multiple devices: Unlimited Subscription:This is an all-you-can-eat buffet to a library of movies and series for only R79 per month. Sign-Up for Unlimited Subscription is quick and easy. You don’t require a dish or a decoder and you can cancel your subscription anytime as there are no contracts.

PRIDETV is an online streaming service offering LGBT entertainment. It is the most affordable VOD service currently in the marketplace where you can binge-watch marathon sessions of your favourite TV series and movies as and when YOU want. There’s no scheduling but rather instant access to hours and hours of entertainment when you want, how you want.

Once you have signed up, watch instantly on your PC/Mac/Laptop, smart phones and tablets via your browser.With PRIDETV you can connect to any internet browser, on any PC/Laptop/Mac, Apple and Android smart phones and tablets, as well as your connected Smart TV.All you need is to be connected to the internet (a minimum of 1MB speed is required but the higher the speed the better the experience).

Titles on PRIDETV

Good news is that it is easy and simple and you don’t actually download anything. You will be streaming the film or TV series you have chosen to view immediately. Connection is instant; picture quality will adjust within seconds according to your available bandwidth and your device.

Yes, absolutely. PRIDETV automatically creates your own Watch List so you can go back and watch right from where you left off, as long as the title is still within its licences window.

If you have an Unlimited Subscription, the series or movie you are watching will be saved so you can automatically pick up from where you left off once you have connected to a power source. You will not have to redo and will not lose your place.

What do I NEED

You will need a modern internet browser – Microsoft Internet Explorer 10 or later, Google Chrome, Apple Safari, Mozilla Firefox Version 2 or later, Android or iOS device with the PRIDETV app. For some browsers you may require Microsoft Silverlight Player plug-in or Adobe Flash plug-in. The Microsoft Silverlight player or Adobe Flash plug-in is used to stream your TV Series and Movies. Your computer will prompt you if these are needed.

Yes, currently all you need is an HDMI cable or Apple TV with Airplay which to can use to connect your personal computer to your TV. Casting your Android screen allows you to mirror your Android device to the TV screen. You select the film or series you want to watch on your device and it plays directly from your TV.

You need a connection that is 1Mbps or more, although higher speeds yield best results. You can test your internet connection by doing our speed test at www.pridetv.co.za or visit www.speedtest.net

Devices that support PRIDETV

PC/Mac/Laptop, Apple and Android smart phones and tablets; you can also connect your device via a HDMI cable for immediate big screen entertainment.

Payment option on PRIDETV

When you register, PRIDETV will prompt you to fill in your payment details. The service currently accepts credit cards and certain current accounts/debit cards (your bank dependent).

PRIDETV is a monthly opt out service. Select the monthly R79 option, do nothing at the end of each month and your membership will automatically continue for as long as you choose to remain a member or unsubscribe. PRIDETV membership is a month-to-month subscription. You can easily cancel anytime, online, 24 hours a day. There are no long-term contracts or cancellation fees.

Playback Errors on PRIDETV

The error you're seeing is related to the plug-in, which PRIDETV uses to play movies and TV shows on your computer. This error is usually caused by one of two things: A computer setting preventing the plug-in from storing files it needs to play your movie or TV show An issue with the plug-in itself To fix this error, follow the steps below for your Windows or Mac computer. Troubleshoot your browser Clear browser cookies Your browser may be referencing an out-dated or corrupted setting in the cookie file. Clear your cookies on your browser. This will sign you out of PRIDETV.co.za Restart your browser Sometimes restarting your browser can clear this issue. Quit your browser, restart it, and play your movie or TV show again. Try another browser A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser. If you're unable to play your movie or TV show in multiple browsers, there may be a problem with the plug-in used by PRIDETV.co.za

Terminate SUBSCRIPTION

You may terminate your subscription at any time by going to the My Profile tab on PRIDETV.co.za. There you will find the option to cancel your subscription. This will not remove you as a member but will only terminate your subscription and you will not be billed monthly. You will still have access to the site and make use of the per transaction views. If you terminate your subscription in the middle of a billing cycle, you will not be charged for the following billing cycle, but you will have access to the service for the remainder of the current billing cycle.